If you are an existing customer, find out how to tell us about an issue, book an extra collection or make a change to your contract.
If you have waste you need cleared before your scheduled collection day, you can arrange another collection. You will be invoiced an extra charge for this service in line with our standard costs for general waste or recycling waste.
If you need more sacks for your general waste collection, please contact us and let us know:
If your bin is missing, please make sure that our crews have not left it somewhere different to its usual place.
If the reason your bin is missing is because of our bin crew, for example if the bin has fallen into the back of bin lorry (the crew will be aware of this), we will replace your bin free of charge.
If your bin has been lost or stolen, you will be invoiced for a replacement bin.
If your bin is damaged, such as the lid or wheel has come off, please report this to us so we can arrange to make any repairs as soon as possible.
If your waste has not been collected on your scheduled day, as detailed on your waste transfer note or agreement, please get in touch. We will tell our bin crew who will return to collect your waste as soon as possible.
If you have forgotten to put your bin out, please let us know. If our bin crew is still in the area, we will do our best to return and collect your waste for you.
If you want to amend your contract, such as change your bin size or alter the frequency of your collections, please contact us to discuss your needs.
We are sorry to hear that you want to cancel your service with us. If you are still in business, please make sure that you have another waste contract in place before you cancel with us, so you fulfil your legal duty of care.
A three-month cancellation period applies from the date you complete this form.
“We were very happy with the initial waste audit and discussions regarding our waste disposal needs. The agreed solution gave us not only a cost saving against our current contract but provided a lot more user friendly waste receptacles around the site”Andrew Butterwick - Site Manager - E B Bradshaw and Sons Ltd